How to Avoid No Shows with Payment Links?

Many professionals are faced with the “no show” phenomenon, which means that a client does not show up without warning. These reservations which are not honored generate net losses for companies, and disrupt the organization of schedules while losing precious places which, ultimately, remain empty.

Payment links can drastically reduce “no shows” and allow professionals to better ensure the presence of a customer.

Many professions suffer from “no shows”

Here are some examples of professions that suffer from unannounced absences of clients:

Restaurants: A customer who has reserved a table and does not show up generates a significant loss of profit, the restaurateur having no guarantee that the passage will occupy the table desperately abandoned despite the reservation.

Beauty institutes & health care institutes: A customer who reserves a slot which, ultimately, is not honored, is a financial loss but also of the chance to serve another customer who would have liked to be able to benefit from this slot for his appointment that he may have been waiting for for a long time.

Hairdressing salons & beauty salons: Customers who do not show up generally disrupt the entire organization of the salon and will create waiting, dissatisfaction, and a financial loss which cannot be recovered immediately, especially since the clients of these salons generally come at the time they are expected.

Hotels: A room that remains empty even though it has been reserved is undeniably a net loss that is difficult to compensate for. In many cases, the hotel reservation of the client at the origin of the “no show” necessarily generated refusals from other clients.

Home services: Professionals who carry out all or part of their activity at home, such as hairdressers, beauticians, cleaners and cleaners, or even masseurs, a customer who does not show up will generate a financial loss, but also and above all a significant loss of time with unnecessary travel for the professional, sometimes several dozen kilometers.

Garages: A customer who does not come to collect their vehicle will not only delay the mechanic but also continue to take up space with their vehicle. A client who does not show up for a scheduled appointment will, as with all professionals, generate a lost slot which could have been given to a more punctual client.

Consulting services: Whether consultants from all walks of life or, for example, lawyers, an appointment that is not honored wastes valuable time, which could have been allocated to the management or processing of 'an appointment request from another client, or a current file.

Real estate agencies: A potential tenant or buyer who does not show up for a viewing results in a loss of time and money for a real estate agent. This “no show” deprives the agent of an opportunity to show the property to another potential client or tenant.

Event organizers: Companies, artists and artisans from all backgrounds offer events or lively workshops. Participants who, ultimately, do not show up, result in a free place which reduces the attendance effect, but can also lead to waste (equipment, materials, foodstuffs, etc.).

The payment link, a simple, secure tool suitable for all activities

A payment link is a link generated via a payment interface, like the Obvy payment link creation interface. This tool, simple, fast and secure, is available in just a few clicks and offers a wide variety of services to adapt to the needs of professionals, including reducing unannounced absences from customers.

Payment links have many advantages.

First of all, they are simple to use. Customers just have to click on a link to access a payment page, that's all.

Then, they are easily adaptable. Payment links can easily be configured to meet specific use cases.

But above all, they are secure. By relying on advanced encryption and security protocols, they provide a robust, fraud-proof payment infrastructure.

How can payment links help reduce the rate of missed appointments?

Several methods can be applied through payment links to combat this scourge, but there is one that is particularly effective, which consists of making the reservation chargeable.

In fact, via a payment link, it is possible to request a deposit at the time of booking, which will drastically reduce the number of reservations that are not honored. In addition, a penalty in the event of absence can also be applied, with clear information stipulating that in the event of absence or excessive delay the deposit will not be refunded.

Obvy Payment Links Help Businesses Fight No Shows

The Obvy payment links service allows you to generate secure and fully customizable links to send to your customers.

These links offer various payment methods (bank card, transfer, payment in several installments or deferred) and adapt to all needs, whether payment for a good or service or payment of a deposit , an advance, a security deposit.

With Obvy payment links, it is easy to get paid in a few seconds by redirecting the customer to an optimized and secure payment page, and thus increase the number of sales while reducing “no shows”.