How Do Payment Links Improve Post-Sale Customer Service for Businesses?

The functions of after-sales service, more commonly known as after-sales service, have expanded, and the people responsible for supporting customers after their purchases have to deal with increasingly diverse cases. After-sales service now encompasses a customer's entire post-purchase experience, and customers can come forward for a variety of needs, which often may require payments. In this context, equipping your after-sales service team with a payment links tool is an excellent way to increase customer satisfaction and save valuable time.

Payment links and after-sales service: a natural symbiosis

A payment link is a link generated via a payment creation interface, which aims to facilitate a financial transaction by sending a specific URL. As part of the missions of the after-sales service teams, the payment links allow them to offer various payments, such as payment for a returned order, payment for additional services such as maintenance or repair. maintenance, payment of costs related to a replacement, payment of an extended warranty, or payment for a product or service that the customer did not think about purchasing when shopping.

Customers are recharged by exchanges with humans who understand them, in order to simplify discussions and benefit from a climate of trust. Adding to this the ability to pay directly in a simplified manner will drastically increase customer satisfaction and loyalty.

Many use cases lend themselves to the use of payment links in the context of after-sales service

With payment links, companies can quickly improve customer support, expand the scope of after-sales service teams without adding a significant workload, but also increase revenue opportunities. post-purchases, by encouraging customers to come and complete the purchases they made a few hours, a few days, or a few months earlier.

Warranty extension: the after-sales service has all the legitimacy to offer a customer who has just made a purchase to subscribe to an extended warranty. The after-sales service team can simply create a suitable payment link, then communicate it by SMS or email to the customer to offer them a quick and simplified subscription process.

Repair services: if a customer needs a repair service following a purchase, and in particular when there is no or no longer a guarantee covering the repair, the latter will turn to after-sales service. The latter can then send him a payment link in order to pay online in a few seconds for the provision of a repair service, in store or at home, and obtain immediate confirmation from the after-sales service that the item has been properly taken care of. his request.

Ordering spare parts or refills: certain goods purchased by customers require wear-related spare parts or refills. There are numerous examples of consumable goods (printer cartridges, coffee capsules, paper, cleaning products, etc.). By contacting a customer service center equipped with a payment link tool, the customer will be able to receive a specific payment link in order to order and have what they need delivered.

Training and monitoring: certain products, such as technological products or heating or air conditioning systems, may require training and monitoring for maintenance, whether monthly or annual. The after-sales service can therefore offer customers payment links in order to subscribe to them post-purchase.

Assistance and troubleshooting: often carried out remotely, these sessions can be offered directly by the after-sales service by sending a payment link to the customer, who can easily subscribe online.

Paid returns of goods: if a customer wishes to return goods for which return costs are not included, after-sales service can provide them with a specific payment link, the payment of which will result in the generation of a return transport label which will be sent to them immediately.

Subscriptions: if a company offers paid assistance for premium users, the after-sales service can offer subscription to the latter by sending a payment link, which will activate access to the service so that the customer can benefit from it.

Payment links have a positive impact on after-sales service efficiency

Integrating payment links within your after-sales service team has many advantages:

• Time optimization: by allowing the team to participate in the sales dynamic while avoiding administrative management and soliciting other people, payment links help increase customer satisfaction while simplifying the payment process which is a decisive element in terms of satisfaction and loyalty.
• Improved productivity: by freeing themselves from numerous recurring tasks linked to the management of customer requests after a purchase, after-sales service teams equipped with a payment link system prevent customer requests from dragging on and avoid situations that little by little will overwhelm the team.
• Personalized customer experience: by adapting to various scenarios, and thus offering a personalized experience to each customer who requests after-sales service. Whether it is a request for an extension of warranty, return of goods, etc., after-sales service always has a suitable response to send to the customer as well as an understandable and rapid process.
• Transparency and traceability of operations: all payment links are traceable, as are the payments linked to them. This makes it easier for businesses to consolidate payments so they can access and analyze a customer’s entire payment journey, during and after their initial purchase.

Obvy payment links allow you to optimize the tasks of after-sales service teams

By adapting to any use case, Obvy payment links allow after-sales service teams to be prepared for any eventuality.

Obvy payment links transform after-sales service into an extension of the commercial service, thus generating additional revenue while fulfilling the initial mission: making each request a completely personalized experience that will respond to customer needs or concerns.

Simple, quick to set up and use, Obvy payment links are fully configurable and offer many advanced features, such as payment by card, by transfer, as well as payment in several installments and deferred by credit card.

They also make it possible to adapt payment terms according to needs, whether a request from a customer requires immediate payment, a recurring payment, or even a blocked payment.